loading cargo on plane

Our Philosophy

By focusing on the needs of our clients and understanding their concerns, we consistently provide a superior sales experience, which in turn ensures our client airlines’ goals are exceeded.

Our Services

As a full-service Cargo General Sales Agent, Hermes Aviation can tailor-make a package to suit an airline's needs.

Sales & Marketing Services

  • Outside sales, customer service, promotions
  • Reservations and tracking & tracing of shipments
  • Proactively solicit new business
  • Export shipment data input
  • Exploitation of established relationships
  • Optional full revenue accounting services
  • Special promotions of specific flights, routes or products
  • Attend regional, national and international cargo conferences

Additional Functions

  • Updates of airlines’ cargo system
  • Export cargo record maintenance
  • Process Cargo Charges Correction Advice (CCA)
  • Monthly reporting
  • ULD monitoring
  • Road Feeder Service liaison
  • GHA liaison
  • Cargo claims processing

Services Breakdown


  • Experienced sales teams
  • Established client relationships
  • Local and global. market knowledge

Inside Sales & Customer Service

  • Proactive solicitation of cargo
  • Flown-as-booked confirmations
  • Reservations
  • Track & trace
  • Constant communication with clients


  • Revenue accounting
  • CASS Data Submission
  • Collection services


  • Data capture
  • Sales reports
  • Statistical reports


  • Market strategy development
  • Event sponsorship
  • Conference & Exhibition attendance
  • Promotions

Operational Coordination

  • Daily interaction with Cargo Ground Handlers
  • Liaison with Weight & Balance
  • Coordination of ULD's
  • Liaison with Road Feeder Service providers